COVID-19 Coronavirus

What we're doing:

We understand the impact the Coronavirus is having on businesses across the UK.

We've worked and supported small businesses for over 20 years, but these have been and continue to be unprecedented times for all of us.

If your business has been affected by COVID-19, we want to help.

With businesses starting to open again we hope that July, August and September will be better for companies both home and abroad.

We appreciate though that not all industries are operating as normal again, so we want to continue to help those who are affected by the COVID-19 crisis.

It's critical for a business that all Website, Email and Domain services continue operating during this time, so we want to offer flexible, extended payment periods for the upcoming Q3 invoices.

We're happy to offer extensions to our usual 4 week payment period by up to 11 weeks.

We cannot pause or turn off services during this period as our hosting providers still charge us for Web & Email services on our hosting, even if they are offline or not being used.

If you'd like to discuss this in more detail please get in touch with our team on 02380 633644 or via support@toolkit.uk to discuss your account and invoice payment dates.

Your options:

1: Pay Later

As mentioned above, we're offering payment extensions of up to 11 weeks next quarter.

Your Q3 invoice is normally sent out on the 1st of July and is due by the 28th July. We'll still be sending your invoice to you on the 1st July, but given the circumstances, we're offering due-date extensions up to Friday the 18th September.

If you'd like to pay later, once you've received your invoice, drop us an email confirming when you can pay and we'll push the due-date back until then. Please note, you will need to speak to your bank if you have a Direct Debit setup.


2: Go Domain and Email only

We have a Domain & Email Only option that can bring costs down if you no longer need your site.

This would require us to permanently delete your website from our hosting, so is not a suitable option for those who need their website online in future.

We strongly advise you consider the ramifications of removing your website from the web and subsequently, Google.  A website coming offline is usually the last thing to happen prior to a business's closure.

It's for this reason we wanted to offer extended payment terms for July's Q3 invoice to help our clients avoid such action.


3. Cancel & Take Website Offline Permanently

We strongly advise you consider the ramifications of removing your website from the web and subsequently, Google.  A website coming offline is usually the last thing to happen prior to a business's closure.

See Google's advice and warning on this here

The last thing we want is to see you go, but if you need to cancel your account with us, you absolutely can.

See our cancellation policy here

If you know you'll need your site in future, we'd advise against cancelling as it involves us deleting your website from our services. In future, to rebuild the site from our archives would require a £175+VAT reactivation fee.

It's for this reason we want to offer extended payment terms to help businesses through the next few months.

Getting Support

The UK government has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19.

Find guidance for employees, employers and businesses regarding the novel coronavirus, COVID-19, here.

Find out more
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