Transfer your domain without services dropping

When transferring a domain away, you can't assume that the Losing Registrar will keep their Nameservers live once the domain has left their care. If they don't keep their Nameservers live, your services will drop.

Should this be the case, services like your website and emails needn't drop during a domain transfer. With a little extra help from the gaining registrar, you can guarantee a smooth domain transfer.

Definitions:

Gaining Registrar: This is the company that you're transferring your domain to
Losing Registrar: This is the company you're transferring your domain away from
Auth Code: The unique code required to initiate transfers of TLD domains (.com, .net, .org). Sometimes referred to as 'EPP Code'
IPS Tag: The IPS tag set on a .uk domain specifies which registrar holds the domain
DNS records : These are the settings on the domain which define which service (website, email) is live on the domain
Nameservers: A server in which all DNS records for the domain's services are stored

.uk Domains

1:
Have the Gaining Registrar setup Nameservers on their end


2:
Give them the DNS records for the services that you'd like to work during and after the domain transfer ( contact Toolkit Websites if you'd like our Website or Email DNS records).


3:
Contact the Losing Registrar and ask them to update the Nameservers on the domain to be the Gaining Registrar's Nameservers


4:
Once the Nameserver change is done and has propagated, contact the Gaining Registrar and ask them for their IPS Tag


5:
Initiate inbound transfer (if possible) at the Gaining Provider's end.


6:
Ask the Losing Registrar to update the IPS tag on your domain to be the Gaining Registrar's tag


7:
If you couldn't initiate inbound transfer before, initate inbound transfer now.

TLD Domains

1:
Have the Gaining Registrar setup Nameservers on their end


2:
Give them the DNS records for the services that you'd like to work during and after the domain transfer ( contact Toolkit Websites if you'd like our Website or Email DNS records).


3:
Contact the Losing Registrar and ask them to update the Nameservers on the domain to be the Gaining Registrar's Nameservers. Ask the Losing Registrar to unlock the domain and send you the Auth Code.


4:
Once the Nameserver change has propagated and you've received the Auth Code, initiate inbound transfer at the Gaining Registrar's end.


5:
The contact(s) on the domain will receive Transfer Request emails. These must be approved for the transfer to work.

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