Open-Xchange Migration

We’re delighted to announce that we’re upgrading our email service for all of our clients to a state of the art business class IMAP service through Open-Xchange.

Open-Xchange are a world leader in IMAP email hosting solutions and power some of the biggest email providers across the globe.

There is no charge to upgrading and we’ll take care of the migration, ensuring zero down time and absolutely no email losses.

All migrations will be completed before the end of September, 2024, but we appreciate this is a big undertaking, so we wanted to provide as much information on how it works and what to expect during the migration.

We’ll reach out to clients individually, but don’t hesitate to contact our support team on 01243 913 913 if you have any questions.

Migration Process New Webmail Features FAQs

Migration Process. How it’ll work:

1 - Mailbox Passwords Reset

We will start by resetting all your existing email passwords and creating your new email accounts with OX using the same, newly reset password. This new password will be sent to you via SMS.

2 - Submit New Passwords

Once you have your new passwords, you must update your existing email accounts on all your devices. These will work as normal as we migrate your emails in the background.

3 - Migration Begins

We will now begin the process of migrating your emails & folders from your current mailboxes, over to your new mailbox(es) with OX. This can take 2-3 days to complete.

4 - Remove & Add Accounts

Now the migration has completed, your domain is updated so your new OX emails start to work. As such, you must remove your existing email account(s) and add on your new Open-Xchange email account(s) to all your devices immediately.

5 - Final Migration Pass

When we know the new emails are live and working, we’ll do a final pass on the old mailboxes to make sure nothing was missed.

6 - Complete & Delete

Time for you to test all your emails are in your new inboxes and to check that you can send & receive normally. 48 hours after the migration has finished, we will delete your old email accounts so please be sure everything has moved over.

Things to be aware of when migrating to OX:

We cannot migrate your previous Rackspace Webmail based Address Books. If you use Webmail regularly and need to retain the address book you have, we recommend migrating it when we’re working on Step 3.
The Open X-Change migration will not migrate existing email forwarding that is set up on your previous Rackspace email accounts. For more information on how to keep your forwarding, see the Setup Forwaring guide .
Your folders will look different when you first look at your new OX email accounts. See our page explaining how they compare .
If you use Rackspace Webmail calendar service, or sync your calendar with your old email service across any apps, see our calendar guide page for support on how to migrate across to use the calendar in OX.

Set Up New OX Mailboxes Setup Forwarding Migrate Address Book Migrate Filters Folder Comparison Migrate Calendars Migrate Notes Migrate Signatures

Open-Xchange Features

100GB limit (up from 25GB) on all mailboxes
Backups held for 30 days (previously 14 days)
Calendar Sync & Calendar Subscribe Options
Style your Webmail with custom themes
See multiple email accounts in Webmail
Download All feature when backing up emails
Always BCC feature when sending emails
Email Analytics
Domain Catchalls available
Improved security, support & reliability
Significantly improved search functionality
Inbound Email Migration Tool

FAQs

Will I lose any emails?

No, we will migrate all your emails in your current mailboxes over to OX

Do I have to migrate?

Yes, we’re completely moving away from Rackspace so need all of our clients off their platform by the end of 2024

Why are you doing this?

Rackspace have been a brilliant supplier to us for the last 20 years, but in recent times we’ve felt their reliability has reduced and as such, our ability to provide our clients with a robust and secure IMAP email service has suffered as a consequence. We felt we had no choice but to find a newer, better solution for our clients.

Will you do it all?

We will migrate all your emails over and provide support and guidance on how to remove old mailboxes and add new ones on to all your devices. We’re here to make this process as smooth as possible.

Is OX better than Rackspace?

Yes! More features, better reliability, faster response times to our support queries and a much improved Webmail interface. We’re very excited to get our clients upgraded so they can see the difference in solutions.

Will it cost me to upgrade?

No. We are migrating clients free of charge so there is zero cost to upgrading your email service to Open-Xchange

What domain changes are needed?

We will update your domains MX Records as part of our migration process. If we don’t have direct access to your domain, we’ll ask for it when the time comes.

I don’t use my emails anymore, do I need to do anything?

If you no longer use your email service with us, let us know and we’ll just delete your old accounts and won’t need to migrate you over.

Will you migrate my Email Contacts/Address Book?

No. But you can! Email contacts and address books will remain inside your Mail Clients, like Outlook, Mac Mail, Thunderbird etc. ready for the new email accounts to use, but for those wanting to retain their Webmail contacts, you will need to migrate them manually. [See how to easily do this here].

Is this process GDPR Compliant?

Yes! We securely retain your old mailboxes until they are fully migrated over, using a secure migration tool called Audriga. Client data is protected throughout and all mailbox passwords are securely encrypted on our systems until they are deleted, post migration.

Are my calendars migrated as well?

No. Rackspace do not allow us to export their calendars, so any Rackspace Webmail calendars will need to be migrated manually using this guide . The guide also shows you how to sync a third party calendar.

Open-Xchange Migration