This guide will take you through the process of setting up your emails in Thunderbird, a free Mail Client by Mozilla. Our Support Team use Thunderbird in the office themselves, so this is the mail client we recommend as we can support it. If you don't have Thunderbird on your computer, download it here.
1: Open Thunderbird on your Computer and click the icon with the 3 lines in the top right. If this is the first time you've opened Thunderbird since installing the program, Thunderbird will open a pop up asking if you'd like to 'Create a new Email Address' or use an existing one. Choose the existing mailbox option and go straight to Step 3 of this guide.
2: Click on " Account Settings ".
3: Now click on " Account Actions " button in the bottom left.
4: Click on " Add Mail Account... " from this drop down.
5: On the next page, enter your name, your full email address, and the mailbox password. Then press ' Configure manually '. If you don't know your mailbox password, reset it here.
6: You should now see this screen with all the server settings. Fill it in exactly the same as the image shown, but change " Username: " to the email address you are setting up. Make sure your "Connection security:" is set to "SSL/TLS" Please also see all of the server settings information below. Then click the " Done " button.
Incoming Email Server: Username: full email address Server Name: imap.eu.appsuite.cloud Port Number: 993 Encryption: SSL/TLS
Outgoing Email Server: Username: full email address Server Name: smtp.eu.appsuite.cloud Port Number: 465 Encryption: SSL/TLS
7: You're all set up! Finally, press ' Finish ' and you're good to go.
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