Account Pausing

We understand that a business' status may suddenly change, which is why should you need your website offline for a period of time, we can look at pausing your account.

There are a few options here, so be sure to read them carefully and let our Team know if you have any questions.

Providing the current quarter's invoice is paid, we can absolutely pause you for 3 months/1 quarter from the start of next quarter. For the duration of this time, your website and email services with Toolkit will be offline and you will not pay for this quarter.

At the start of the following quarter, you'll receive your invoice as normal and services will have been resumed.

2 quarters is the maximum amount of time we can pause an account for.

Providing the current quarter's invoice is paid, we can pause your account for 6 months/2 quarters from the start of the next quarter. For the duration of this time, your website and email services with Toolkit will be offline and you will not pay for these quarters.

If, after pausing for 6 months, you know you'll no longer need the account, you must let us know immediately. This is because we have a 3 month notice period for the cancellation of an account.

For example, lets say you have paused for the 6 month period of January to June. If you confirm to us in June that you no longer need your account, your 3 month notice period will begin then and you will be invoiced for July, Aug and Sept for the 3 month notice period.

As such, if you do pause for 6 months, be sure to review your business' status after just 3 months, so should you need to cancel, we can trigger the 3 month notice period halfway between the account pause, meaning you won't be invoiced and your account will close at the end of the pause.

Need more than 6 months? You could cancel your account and then reactivate it at a later date. As per any cancellation, you'll have to provide the 3 months notice.

We can then reactivate your account for a one off fee of £175+VAT and your site will be reinstated on your previous package. This will keep your monthly subscriptions the same as they were prior to cancelling.

Note however that we cannot restore emails after the 3 month notice period has ended.

Because of the reactivation fee, it may be cheaper in the long run to just keep your account open. Speak to our team about this as they'll be able to advise in more detail.