All domains on your account belong to you, so once the cancellation form has been completed and all outstanding invoices have been paid, please email us with a Transfer Request and our Technical Team will release any domains we have back to you.
If your domain ends in .uk, you will need to send us your new provider's IPS Tag. We will then update the IPS Tag on the domain so your new provider can take the domain into their care.
If your domain doesn't end in .uk you will need an
to pass onto your new provider. As soon as our Technical Team receive the Transfer Request email, they'll unlock your domain and send you the Auth code within 48 working hours.
See how to perform a Smooth Transfer where services do not come down during transfer.
Once we action the transfer of a domain, all services will drop immediately.
Your new provider will then need to get your new website and email services back online by transferring your domain in to their service and managing it's settings. Please be aware this process takes at least 48 hours and is dependent on your new providers.
Transferring your domain(s) away within the 3 month cancellation period is free, however if you do not transfer your domain out within this 3 month timeframe, we will either allow them to lapse at the end of their current registration periods or charge £45+vat per domain to transfer out at a future date.